Publication:
DOI:
10.17708/DRMJ.2024.v13n02a03
Excerpt:
One of the main objectives of this research paper is to determine the influence of job stress on employee performance, with a focus on the banking industry. Stress is considered a common element in all kinds of jobs and individuals are facing it in almost every walk of life. Employees are under tremendous amounts of stress in every organization, and the same condition prevails in the industry of banking and among banking professionals. Employee performance is critical to the success and continual development of any organization. After final screening and evaluation by the Preferred Reporting Items for Systematic Reviews and Meta‐Analyses (PRISMA) guidelines, thirty‐seven (37) study out of seventeen thousand eight hundred (17800) were considered to be relevant and included in this systematic review. Using numerous online sources such as Google Scholar, Research Gate, and Web of Science, the aforementioned documents were identified. The study only includes articles published between 2011 to 2023. After a thorough and systematic review of the literature, it can be said that job stress and employee performance are negatively correlated. Various stress‐inducing factors such as uncertainty about roles (Role ambiguity), role dispute (Role conflict), role overload (Work overload/underload), and insecurity at work (Job insecurity) are identified and these elements play a substantial part in increasing bankers’ stress levels and negatively impacting the ability to perform. According to the research, there is a mutually reinforcing connection between job stress and performance among workers. When a person’s level of stress in the workplace rises, it adversely affects performance.
Pages:
37‐54
Keywords: