EMPLOYEE ENGAGEMENT AND ITS IMPACT ON BUSINESS SUSTAINABILITY IN FINANCIAL INSTITUTIONS

Article: DRMJ vol12 no02 2023-8

DOI:

10.17708/DRMJ.2023.v12n02a08

Excerpt:

This study explored the relationship between organizational identification and sensemaking and understanding how employee engagement influences the business sustainability of any organization. To conduct this study, a qualitative method was adopted, and the authors used qualitative data. Data were collected by interviewing the middle‐level managers of eight financial institutions located in the Delhi National Capital Region (NCR) of India. The results of the qualitative study indicated a positive linkage of organizational identification with the organization and the contribution of organizational identification to the goals and actions for business sustainability. Conversely, individual actions for sustainability contribute to the increase in organizational identification. The results of the interviews indicated that people have different objectives, obstacles, and ways of maintaining organizational sustainability. The results analyzed the processing of cognitive and emotional dynamics present in the sample, and provide implications for practitioners and future studies. 

Pages:

109‐120